Privacy Policy

Uplift AI, Inc. ("Uplift AI," "we," "our," or "us") operates Orator Studio, an AI-powered voice and language technology platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website at upliftai.org, our APIs, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Services.

Account Information

When you create an account, we collect your name, email address, and authentication credentials. If you sign in through a third-party provider (e.g., Google), we receive your name, email, and profile information from that provider.

Payment Information

When you subscribe to a paid plan, our third-party payment processor (Stripe) collects your billing details, including name, billing address, and payment card information. We do not store your full card number on our servers.

Voice & Audio Data

Our Services process text, audio, and other data you provide. This may include text input, audio files, voice recordings, and real-time audio streams depending on the features you use.

Usage Information

We automatically collect information about how you interact with our Services, including IP address, browser type, device information, pages visited, API calls made, timestamps, and referring URLs. We use analytics tools such as PostHog and Google Analytics to collect and process this data.

Communications

When you contact us for support or provide feedback, we collect the contents of your message along with your contact information.

We process your personal information on the following legal bases:

• Contract Performance: Processing necessary to provide our Services to you (e.g., account management, payment processing, delivering our Services).
• Legitimate Interests: Processing for our legitimate business interests, such as improving our Services and models, fraud prevention, and security, where these interests are not overridden by your rights.
• Consent: Where you have given explicit consent, such as opting in to marketing communications.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process your transactions and manage your account
• Process your text, audio, and other content data to deliver our Services
• Communicate with you about your account, updates, and service-related notices
• Send marketing communications (with your consent, which you may withdraw at any time)
• Train and improve our AI models, subject to your opt-out rights described in Section 5
• Monitor and analyze usage trends to improve our platform
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We understand that the data you process through our Services — including text, audio, and voice data — may be sensitive. Content you submit is processed to deliver the requested output. We may retain content for caching, service optimization, and model training as described below.

Training

We may use your audio data and text input to improve and train our models. You can opt out at any time through your account settings under Data Use, and opting out will not affect your access to or quality of our Services. Opting out applies to future data processing; it does not affect data already incorporated into trained models prior to your opt-out.

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our Services (e.g., Stripe for payment processing, cloud hosting providers, analytics tools), bound by data processing agreements and confidentiality obligations.
• Legal Requirements: When required by law, subpoena, or government request, or to protect our rights, safety, or property. Where legally permitted, we will make reasonable efforts to notify you before disclosing your information in response to such requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
• With Your Consent: When you direct us to share information with a third party.

We do not sell your personal information to third parties.

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for the Services to function (e.g., session management, authentication). These cannot be disabled.
• Analytics Cookies: Help us understand how you use our Services (e.g., PostHog, Google Analytics). These collect aggregate usage data.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control non-essential cookies through your browser settings. Disabling cookies may affect the functionality of our Services. For more information about how Google Analytics collects and processes data, visit Google's privacy policy.

We retain your personal information for as long as your account is active or as needed to provide our Services. Specifically:

• Account information is retained while your account is active.
• Content data (text, audio) is retained as needed to provide the Services and for training purposes, subject to your opt-out rights.
• Usage logs and analytics data may be retained in anonymized form for up to 24 months.
• Payment records are retained as required by tax and financial regulations.

When you delete your account, we will delete or anonymize your personal information within 30 calendar days, except where retention is required by law. You can delete your account through your account settings or by contacting us at support@upliftai.org.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS) and at rest, access controls, and regular security assessments.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify affected users and applicable regulatory authorities as required by applicable law (including GDPR where applicable). Where required, we will provide notification within 72 hours of becoming aware of the breach, including details about the nature of the breach, the data affected, and the steps we are taking in response.

Your information may be transferred to and processed in countries other than your country of residence, including the United States, where our servers and service providers are located. For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other lawful transfer mechanisms.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us at support@upliftai.org.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a portable copy of your data in a commonly used format.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.
• Opt-Out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@upliftai.org. We will respond to your request within 30 days (or sooner if required by applicable law). We will not discriminate against you for exercising your rights.

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with additional rights, including:

• The right to know what personal information we collect, use, and disclose.
• The right to delete your personal information.
• The right to opt out of the sale or sharing of your personal information. We do not sell or share personal information as defined under CCPA/CPRA.
• The right to correct inaccurate personal information.
• The right to limit the use of sensitive personal information.
• The right to non-discrimination for exercising your rights.

To exercise your California privacy rights, contact us at support@upliftai.org.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. For material changes that affect how we process your personal information, we will provide at least 30 days' notice via email or prominent notice in our Services before the changes take effect. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Uplift AI, Inc.
Email: support@upliftai.org